At ASAZA Perfumes, we strive to provide an exceptional shopping experience for every customer. If you're not completely satisfied with your purchase, we're here to assist you. This Refund Policy outlines the steps and conditions for receiving a refund.

1. Refund Eligibility

We offer refunds under the following conditions:

Damaged or Defective Products: If your product arrives damaged or defective, we will issue a full refund once the item is returned.

Incorrect Items: If you receive an incorrect item, we will provide a full refund.

Order Cancellations: If you cancel your order before it has been processed or shipped, you are entitled to a full refund.

Please note that refunds are not available for products that have been used or opened, as perfumes are classified as personal hygiene products for safety and hygiene reasons.

NOTE: It is mandatory to have unboxing video in case of return .

2. How to Request a Refund

To request a refund, follow these steps:

Contact Customer Service: Email us at info@qamar-perfumes.com within 5 days of receiving your order. Please provide your order number and details about the issue with the product.

Return Authorization: If your refund request is valid, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number. You will need this number to return the product.

Return the Product: After receiving the RMA number, return the product in its original, unopened, and unused condition. Please pack it securely in its original packaging and include a copy of the order confirmation or receipt.

3. Refund Process

Once we receive the returned product and confirm that it meets our return criteria, we will initiate the refund process. Please note the following:

Refund Method: Refunds will be processed to the original payment method used for the purchase.

Processing Time: Refunds typically take 15-20 business days to process. Depending on your payment method and financial institution.

Non-Refundable Charges: Shipping costs are non-refundable unless the product is defective or there was an error with your order.

5. Non-Refundable Items

Please be aware that the following items are not eligible for a refund:

Opened or used perfumes.

Sale or clearance items.

Gift cards.

6. Shipping Costs

In cases of returns due to defects or shipping errors on our part, we will cover the return shipping costs. If the return is for any other reason (e.g., change of mind or incorrect selection), the customer will be responsible for the return shipping costs.

7. Changes to This Policy

We may update or modify this Refund Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Effective Date." Please review the policy periodically to stay informed about your rights.

8. Contact Us

If you have any questions or concerns regarding our refund process, please reach out to us:

ASAZA Perfumes

Email: info@qamar-perfumes.com

Phone: +971 50 228 7867

Thank you for shopping with ASAZA Perfumes. We appreciate your trust and are dedicated to making your experience with us as smooth and satisfying as possible.

NOTE: For international shipping no exchange return or refund policy


NOTE: Return should be initiated within 5 days